Sr. Analyst, Enterprise Service Desk

📋 Description

• Deliver excellent customer experience in all interactions
• Resolve tickets, guide aging/complex issues
• Troubleshoot client emergencies with minimal oversight
• Mentor and coach service desk team
• Assist with design, installation, config of desktops, mobile, servers, networking
• Work with vendors to resolve issues

🎯 Requirements

• Associates degree in tech or equivalent
• 3+ years IT Support in Microsoft environments
• Certifications: Network+, Server+, Windows Server 70-410, 98-365+
• Windows Server 2012/2016/2008, AD, SQL, SharePoint, Exchange
• VMware, Citrix, VPN, Terminal Services knowledge
• VoIP knowledge and MSP experience desired