Staff Product Designer, Customer & Partner Experience (CPEX)

📋 Description

• Part of ServiceNow's Product Design team focused on content experiences at scale.
• Design for large-scale content architecture across multiple sources and systems.
• Collaborates closely with engineering and product management from early on.
• Emphasizes user-centered design to improve content discovery and navigation.

🎯 Requirements

• 8+ years in digital product design (B2B SaaS and B2C).*
• Proven ability to design complex information architectures for diverse audiences (learners, admins
• Strong portfolio showing end-to-end design from narrative to high-fidelity execution.
• Experience leading teams through rapid iteration and managing multiple workstreams.
• Ability to articulate UX frameworks that translate platform conventions into cohesive experiences.
• Strategic communicator to senior stakeholders; advocates for user-centered approaches.

🎁 Benefits

• Health plans and 401(k) with company match.
• Flexible spending accounts and ESPP.
• Matching donations and family leave programs.
• Flexible time away plan and accommodations for accessibility.