Manager, Customer Success - Beneficial Deployments

📋 Description

• Directly manage and develop a team of 4-8 Customer Success Managers.
• Own strategic accounts as a player-coach, driving outcomes for high-impact partnerships.
• Shape account strategies to nurture growth within nonprofit and mission-driven orgs.
• Collaborate with Product, Marketing, Partnerships, and Sales to deliver value with launches.
• Develop scalable CS processes, playbooks, and success frameworks.
• Partner with Sales to identify expansion opportunities and ensure aligned strategies.

🎯 Requirements

• 7+ years in customer success/account management with 3+ years in front-line management; nonprofit
• Proven ability to drive value realization and measurable customer outcomes.
• Understanding of nonprofit operations (budgets, grants, governance) and impact metrics.
• Experience building CS teams in nonprofit, SaaS, API, or AI/ML environments.
• Technical fluency to discuss AI/ML products and coach cross-functional teams.
• Strong executive presence for interactions with customer leadership.

🎁 Benefits

• Competitive compensation and benefits.
• Office presence in San Francisco with flexible hours.
• Optional equity donation matching and generous vacation/ parental leave.
• Collaborative culture with opportunities to influence AI adoption in nonprofits.