Customer Success Manager, General Manufacturing
TulipRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
operationscustomer successaccount managementchange managementsaascross functional collaboration
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Job Description
📋 Description
- Manage a portfolio of customer accounts and health metrics
- Guide customers to digitize ops using Tulip to improve ROI
- Partner with customers to renew contracts and expand business
- Coordinate with support, services, product, and sales teams
- Improve CS processes and content to scale the function
🎯 Requirements
- BA/BS (MBA/Masters preferred)
- Experience with manufacturing/change in ops
- 4+ years in Account Mgmt, Customer Success (SaaS preferred), or similar
- Experience presenting to executives and with enterprise clients
- Cross-functional leadership across Sales, Product, Eng, Marketing
- Bias for action and client impact; travel ~20%
🎁 Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits including commuter benefits and development stipend
- Flexible schedule and unlimited vacation
- Inclusive dog-friendly office and diverse colleagues
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