Senior Customer Engineer, Majors - Toronto, CA

📋 Description

• Technical discovery, bespoke architectures, and PoCs across Cloudflare portfolio.
• Lead onboarding, implementation, health, risk, and expansion strategy with AEs.
• Own quarterly business reviews translating platform capabilities into ROI for executives.
• Act as trusted advisor through onboarding to renewal and expansion.

🎯 Requirements

• Experience in a customer-facing technical role (solutions engineering, customer engineering, sales
• Broad technical expertise in web security, networking, cloud infrastructure, and enterprise
• Proven track record in quota-carrying or revenue-aligned environments; SaaS metrics and enterprise
• Excellent communication and stakeholder management; ability to bridge technical detail and C-suite
• Bonus: Cloudflare AI stack experience, prompt engineering, LLM orchestration, or RAG architectures.
• Bonus: Coding/scripting in Python, JavaScript for custom integrations.