Call Center Member Advisor

📋 Description

• Provide professional assistance on account access, billing inquiries, enrollment support, updates
• Engage members with product knowledge to educate on IDIQ’s services and encourage continued
• Practice active listening and empathetic communication to understand concerns and tailor solutions.
• Apply de-escalation strategies to manage escalated interactions and reduce cancellations.
• Handle high volume of calls while navigating internal systems and documents efficiently.
• Identify opportunities to enhance satisfaction with customized service packages and pricing.

🎯 Requirements

• Minimum two years in a high-volume call center providing phone-based customer service.
• Experience handling high call volumes with accuracy across systems.
• Familiarity with credit reporting services is a plus.
• Proficient with Microsoft Office Suite and browsers (Chrome, Firefox).

🎁 Benefits

• Paid time off and holidays
• Medical, dental, vision coverage
• 401k with employer match
• Life insurance and disability coverage
• Voluntary benefits and employee programs
• Onsite employee amenities and events