Application Systems Admin

📋 Description

• Serve as primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting
• Perform incident triage and coordinate Level 2 support with Operations Manager and other teams to
• Coordinate service restoration during outages and other incidents across applications and services.
• Administer and maintain user accounts in systems like AIMS, PAS, and Access Request Tools (IAM).
• Manage token issuance, inventory, and compliance monitoring for security access.
• Monitor SLA performance, generate reports, and drive service improvement initiatives.

🎯 Requirements

• Associate degree in IT or related field, or equivalent education/experience.
• Minimum of two years in Help Desk, Technical Support, System Administration, or related IT support.
• Experience administering user accounts, access permissions, and security roles in enterprise apps.
• Experience troubleshooting access issues, authentication, and user accounts.
• Knowledge of incident management, escalation, and service restoration processes.
• Experience with ticketing systems and documenting issues/resolutions.

🎁 Benefits

• Benefits package, training and career development opportunities, flexible schedules, and
• Makpar is an Equal Opportunity Employer.