Senior QA Engineer – Functional System Testing nd Contact Center Domain

📋 Description

• Design and execute Functional, System, Integration, and End-to-End tests for complex contact center
• Perform heuristic-driven, risk-based exploratory testing across distributed enterprise systems.
• Validate omnichannel journeys: voice, chat, email, routing, reporting, analytics, agent desktop
• Conduct deep integration testing across APIs, microservices, databases, event streams, and
• Perform backend validation using SQL/NoSQL and log analysis to ensure data integrity.

🎯 Requirements

• Strong expertise in Functional, System, Integration, and End-to-End testing methodologies.
• Hands-on validating distributed cloud-based apps and microservices architectures.
• Excellent exploratory testing with investigative mindset.
• Experience designing complex test matrices and permutations.
• Good debugging using logs, APIs, databases, and monitoring tools; REST APIs understanding.
• Experience validating customer-facing workflows across UI, backend, and data layers.

🎁 Benefits

• Ideal candidate profile emphasizes investigative QA and strong domain understanding.
• Working hours: regular day shift with flexibility as per business needs.