Member Engagement Specialist

📋 Description

• Proactively contact prospective members to explain program benefits and enroll.
• Build rapport through active listening, empathy, and personalized communication.
• Achieve engagement targets per performance metrics.
• Educate prospects about program value and address enrollment barriers.
• Maintain HIPAA-compliant member records and handle PHI securely.
• Document interactions and share feedback with leadership.

🎯 Requirements

• High school diploma or equivalent; degree preferred.
• 2+ years in sales, customer service, or member engagement.
• Experience in healthcare/population health preferred.
• Familiarity with CRM systems and contact center software.
• Able to work remote, hybrid, or in-person while protecting PHI; Pacific/Mountain time hours
• Bilingual English/Spanish preferred; strong communication and adaptability.

🎁 Benefits

• 100% remote for candidates able to work Pacific or Mountain time zones.
• Opportunity to contribute to programs focused on health outcomes.
• Collaborative environment with healthcare, analytics, and member engagement.
• Develop customer engagement and healthcare communication skills.
• Exposure to health management initiatives.
• Inclusive workplace with limited travel based on business needs.