Remote Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume inbound calls from motorists in roadside events.
• Provide calm guidance and clear next steps to customers.
• Coordinate with service providers for rapid dispatch.
• Work fully remote from a home office setup.
• Collaborate with a digital, metrics-driven team via virtual tools.

🎯 Requirements

• 1+ year in customer service or related fields.
• Strong communication and empathy under pressure.
• Proficient with digital tools and dispatch software.
• Experience with Google Maps, Google Workspace, CRM.
• Ability to multitask and manage calls while logging details.

🎁 Benefits

• Competitive starting pay with shift differentials.
• Comprehensive benefits package and 401(k).
• Paid training and career growth opportunities.
• Remote-friendly with flexible scheduling.