Assistant Customer Service Manager

📋 Description

• Lead centralized customer services team in Taiwan.
• Manage, develop and coach CX team; drive daily operations and process improvements.
• Collaborate with local and regional stakeholders; align with headquarters.
• Escalate customer issues and ensure compliance with policies.
• Update CX reports and communicate performance to management.
• Onboard new team members and ensure smooth integration with existing team.

🎯 Requirements

• Min 5 years in customer service with matrix organization; 3+ years in supervision
• Proficiency in Google Workspace; Microsoft Office for data reporting/analysis.
• Excellent communication in Mandarin and English (written and verbal).
• Bachelor’s degree or higher.