Customer Success Manager - DANISH speaking

📋 Description

• Own customer retention across your portfolio, managing renewals and working closely with Account
• Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions align with
• Drive customer adoption by overseeing the onboarding journey with Onboarding Specialist support
• Grow accounts by increasing adoption across teams and use cases to embed Brandwatch in workflows.
• Be the customer’s voice, sharing product feedback and coordinating roadmap priorities.
• Orchestrate the wider account team to deliver a joined-up customer experience and outcomes.

🎯 Requirements

• 3+ years in a Customer Success role, ideally SaaS or similar tech environment.
• Experience with renewals, retention targets, and account growth.
• Proven ability to manage portfolios and deliver strong retention/ renewal outcomes.
• Excellent communication and presentation skills, engaging stakeholders at all levels including
• Strong understanding of social media platforms and social listening tools.
• Experience with global customers across multiple teams/regions.

🎁 Benefits

• Join a global leader in consumer and media intelligence with a culture of curiosity, collaboration
• Opportunity to shape communication strategies for diverse brands and agencies.
• Supportive environment with onboarding and continuous development.