Member Experience Associate

📋 Description

• Handle high volume inbound calls and emails to support policyholders
• Provide information on billing, claims, and general inquiries
• Research claim status and communicate updates to customers
• Act as Fetch brand ambassador during customer interactions
• Collaborate with team to improve customer experience and workflows
• Meet daily goals and participate in ongoing training and upskilling

🎯 Requirements

• 1+ year of call center or customer service experience
• Active Property & Casualty license preferred
• Excellent verbal, interpersonal, and written communication skills
• Ability to multitask across systems while actively listening
• Comfortable working remotely in a fast-paced environment
• Bachelor’s degree preferred

🎁 Benefits

• 401k matching and comprehensive health plans
• Generous PTO and holidays, including floating holiday
• Fetch Pet Insurance discount and educational assistance
• Remote work setup support and equipment assistance
• Employee referral and incentive programs