IT Support Specialist I

📋 Description

• Respond to IT support calls for local and regional offices
• Troubleshoot and triage tickets from team members
• Configure, maintain, and support end user laptops/workstations
• Support office and production software
• Escalate to mid/senior technicians as needed
• Document resolutions and manage help desk queue

🎯 Requirements

• Bachelor’s degree or equivalent technical training/work experience
• 2 years IT support experience equivalent
• Analytical, critical reasoning to troubleshoot issues
• Effective communication to a less technical audience
• Strong written and oral communication
• Ability to multitask, follow processes, take direction

🎁 Benefits

• On-site role with standard business hours
• After-hours work as needed to complete tasks