Customer Success Manager (Channel Partners)

📋 Description

• Achieve world-class NPS/CSAT, retention, churn reduction, renewals and expansion goals via
• Coach partner’s Customer Success Managers (P-CSMs) to excel at customer success.
• Own and manage customer escalations; coordinate across departments to resolution.
• Assist P-CSMs with policy and license questions.
• Contribute to Customer Success best practices.

🎯 Requirements

• 5+ years of SaaS or ERP experience, preferably in Sales, Implementation, or Support roles.
• Located in the USA.
• Excellent oral and written communication; ability to work in a distributed/telecommuted environment.
• Strong listening, questioning, consensus-building, de-escalation, and problem-solving skills.
• Passion for coaching others to excel in customer success management.
• Experience with high-stakes account management, renewals, churn mitigation, and expansion.

🎁 Benefits

• Salary range: $100,000 - $120,000 annually; bonus potential and stock eligibility may apply.
• Healthcare benefits (medical, dental, vision) for you and dependents; life and disability coverage.
• 401(k) plan with company match; flexible time off and paid leave where applicable.