Customer Service Rep(02822) - 415 Keokuk Street

📋 Description

• Answer incoming phone calls professionally and efficiently, addressing customer inquiries
• Provide accurate information about our products, services, and policies
• Process orders, returns, and exchanges while maintaining a high level of accuracy
• Resolve customer complaints and escalate complex issues to appropriate departments when necessary
• Maintain detailed records of customer interactions and transactions using our CRM system
• Collaborate with team members to ensure seamless customer support across all channels

🎯 Requirements

• High school diploma or equivalent
• Previous experience in customer service, preferably in a phone-based role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using computers and customer relationship management (CRM) software
• Basic math skills for processing transactions and handling financial inquiries

🎁 Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)