(US) Solutions Analyst- Pharmacy

📋 Description

• Provide world class customer support to clients with problems using the application
• Develop understanding of cloud software to support patient care in long term care facilities
• Resolve simple to moderate technical issues via logs, research, or recreation
• Collaborate cross-functionally to deliver quality resolutions
• Document problems via phone, email, chat, and portal using help desk system

🎯 Requirements

• Post-secondary education required
• Experience supporting and trou bleshooting web apps
• Nice to have experience with IMM, pharmacy integrations, HL7 workflows
• PointClickCare EHR knowledge (Orders, eMAR, Pharmacy workflows) a plus
• Experience with Salesforce/Service Cloud
• Experience with API and service technologies

🎁 Benefits

• Remote role with office travel for onboarding/team events
• Growth opportunities and AI–driven collaboration
• Flexible work arrangements and meaningful work