Senior Customer Support Specialist - UK

📋 Description

• Deliver technical assistance to customers via phone, email, Zoom and chat
• Own solutions and guide customers to success on Juniper Square platform
• Build strong relationships as trusted advisor to private equity customers
• Collaborate with Success, Product, and Software Engineers to implement solutions
• Guide onboarding and review needs with clients
• Escalate and manage high-profile issues to maintain CSAT

🎯 Requirements

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or related) preferred
• 4-6+ years in a relevant customer-facing role
• Excellent written and verbal communication
• Assertive, persistent in resolving requests
• Team-first, empathetic, customer-focused
• Strong troubleshooting, problem solving, and analytical ability

🎁 Benefits

• Base salary, equity, and benefits package
• Supplemental health and dental coverage
• Paid holidays, family/maternity/personal leave
• Pension contributions
• Annual professional development stipend