Santa Clara, Raleigh, LehiFull TimeOperations
Remotely
salesforceservice deliveryservicenowitilgoogle workspacekpienterprise service management
Job Description
📋 Description
- Lead and empower a regional team of Service Delivery Managers in the Americas.
- Bridge Global Support, Sales, HR, and Engineering to drive operational excellence.
- Define team KPIs, optimize resource allocation, and drive risk mitigation.
- Improve customer satisfaction and enterprise service delivery outcomes.
- Influence service workflows and cross-functional collaboration.
- Champion continuous improvement in regional policies and runbooks.
🎯 Requirements
- 10+ years managing high-performance remote teams.
- Experience in service delivery and enterprise leadership.
- Strong cross-functional influence with Sales, Engineering, HR.
- Familiarity with modern enterprise service platforms (ServiceNow, Salesforce).
- ITIL framework knowledge and IT service management principles.
- Ability to identify risks and drive innovative operational solutions.
🎁 Benefits
- Base salary range: $126,000 — $273,000 USD.
- Incentive pay and/or equity eligibility.
- Company perks and inclusive culture.
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