Sr. Customer Success Manager, Enterprise

📋 Description

• Strategic advisor to enterprise customers
• Own end-to-end relationship and adoption plans
• Lead executive reviews and drive retention & growth
• Collaborate with Product/Engineering/Sales for seamless experience

🎯 Requirements

• 5+ years in Customer Success/Account Management in B2B SaaS
• Experience managing high-ARR accounts with senior stakeholders
• Strong project management across multi-threaded initiatives
• Life Sciences exposure preferred; clinical/medical affairs a plus

🎁 Benefits

• Competitive salary + equity
• 5 weeks vacation + wellness days
• Pension with employer match
• Stipends for health, mobile, and home office
• Low-hierarchy, high-trust culture; hybrid work