Software Support Specialist

📋 Description

• Provide warm, enthusiastic support for Storable customers.
• Analyze, investigate, and resolve complex issues with clients.
• Follow standard processes and update customers on status.
• Collaborate with team members to resolve incidents and improve documentation.
• Handle after-hours rotation and manage multiple tasks efficiently.

🎯 Requirements

• Bachelor’s degree desired but not required.
• 2+ years of on-the-phone product support or customer support experience preferred.
• Excellent verbal/written communication and calm professionalism.
• Strong knowledge of customer service principles and CRM familiarity.
• Ability to troubleshoot and resolve escalated technical issues with product knowledge.
• Experience with CRM systems; familiarity with G Suites (Google Docs/Sheets/Gmail).

🎁 Benefits

• Generous health coverage for you and family; paid disability and life insurance.
• 401(k) match after 60 days; fully vested after 1 year.
• HSA contributions and HRA to offset deductible.
• Flexible vacation; take what you need.
• Volunteer time off; mental health days; perks and wellness resources.
• Fully paid parental leave; pet, caregiver, and other time-off policies.