Temporary Helpdesk Engineer
ForbesJersey CityContractEngineering
Remotely
identity and access managementmdmwindowsmacosmfazoom roomsconference room technologymobile operating systems
Job Description
📋 Description
- Onsite desktop support and conference room tech checks at Jersey City HQ.
- Provide hands-on IT support, device provisioning, and onboarding/offboarding.
- Support email, collaboration tools, identity and access management, and MFA.
- Troubleshoot authentication, network, and wireless connectivity; escalate complex issues.
- Configure end-user devices and manage mobile device management tasks.
- Collaborate with Infrastructure on maintenance, patching, monitoring, and incident response.
🎯 Requirements
- Associate or Bachelor's in IT/CS or equivalent hands-on experience.
- 2 to 4+ years IT support in corporate/enterprise env.
- Experience with email, collaboration platforms, IAM tools, provisioning, and MFA.
- Strong understanding of account provisioning, password resets, and MFA troubleshooting.
- Experience with network/wireless support; device management on Windows, macOS, mobile OS.
- Strong customer service, documentation, and problem-solving skills.
🎁 Benefits
