Associate Support Specialist-Service Desk Operations - Enterprise IT
NielsenIQChennaiFull TimeEngineering
Remotely
customer serviceandroidiosservicenowitilvpnwindowsmacos
Job Description
📋 Description
- First point of contact for IT support
- Provide Level 1 technical assistance to end-users
- Resolve incidents and fulfill service requests per SLAs
- Work in a fast-paced IT help desk environment
- Document incidents in ITSM tool (ServiceNow)
- Escalate to Level 2/3 as needed
🎯 Requirements
- 1 to 3 years in IT Service Desk or technical support
- Basic OS knowledge: Windows, MacOS; mobile OS: iOS, Android
- Familiarity with ServiceNow and remote support
- Ability to work in shifts; 24x7 support
- Certifications: CompTIA A+, ITILv4 (desired)
- Strong problem-solving and communication skills
🎁 Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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