Revenues and Benefits Assessors

📋 Description

• To deal directly with customers of the service via letter, email and telephone to ensure delivery
• Meet the standards or deadlines required whilst performing all duties with Minimum support
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit
• Coaching and mentoring junior staff/Colleagues
• Shares best practice with colleagues and lead update sessions to wider team
• Keeps own knowledge up to date through use of publications and bulletins and attend external

🎯 Requirements

• Experience of using NEC / Academy / IBS (Civica) Systems
• Proven problem solving skills
• Good customer service and communication skills
• Working knowledge of Housing Benefits / Council Tax
• Delivers under pressure with a flexible approach to work
• IT competent

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC
• A Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits to suit individual needs
• LinkedIn Learning access for all colleagues