Investor Relations Analyst

📋 Description

• Serve as a primary contact for a high volume of retail investors, addressing account questions
• Develop and apply knowledge of Fundrise's products, investment structures, and strategies to
• Evaluate current AI tools and responses to identify gaps, improve customer experience, and drive
• Work with the Fundrise team to develop systematic methods for scaling the business and supporting

🎯 Requirements

• 1+ year of prior customer service experience, ideally in a high-volume environment
• An understanding of the impact of proactive customer service on brand loyalty and retention
• Strong written and verbal communication skills, with ability to explain complex topics clearly
• Comfort working independently while staying coordinated with a team
• High attention to detail and ability to manage multiple priorities
• Desire to learn about Fundrise products and investment strategies

🎁 Benefits

• Remote-first work environment (must live in the United States)
• Medical, dental, and vision insurance with premiums contributed for employee and dependents
• Flexible Spending Accounts for medical, dependent care, and parking
• 401(k) with 3% Fundrise contribution
• Fully covered life insurance and short-term disability
• Equity via employee stock grant program