Senior Manager, Customer Marketing Management
ServiceNowRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
content strategymarketing operationscustomer marketingstakeholder managemententerprise saasstorytellingemea
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Job Description
📋 Description
- Own the storytelling pipeline for EMEA accounts in your region with IC alignment
- Serve as regional point of contact for account teams, field marketing, and customer contacts
- Build relationships to sustain stories across cycles and strategic events
- Set quality bar and ensure stories meet high standards before delivery
- Navigate complex approvals and enterprise relationships without losing momentum
- Balance regional and corporate priorities to tell compelling stories across formats
🎯 Requirements
- 8+ years in customer marketing, customer advocacy, or related field in enterprise software or SaaS
- Portfolio of customer stories showing range and quality
- Deep experience managing enterprise relationships through multi-story advocacy programs
- Strong editorial instincts and ability to act on them
- Comfort operating independently in cross-functional environments
- Track record influencing senior stakeholders without formal authority
🎁 Benefits
- Join a leading AI-native platform focused on reinvention
- Opportunity to influence what stories and narratives we tell across enterprise channels
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