Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

📋 Description

• Provide technical support for mobile security solutions, focusing on endpoint/MTD and cybersecurity
• Investigate customer-reported issues, troubleshoot, and resolve with QA and engineering teams.
• Document technical fixes and create customer-specific guides.
• Escalate unresolved bugs and collaborate with product and devops teams across time zones.

🎯 Requirements

• Bachelor’s in computer science or IT; equivalent engineering degree.
• 5+ years (senior) or 1-3 years (junior) in enterprise software or security/mobile MDM support.
• Strong Python, Java, SQL scripting; hands-on cloud/web app support.
• Experience with mobile apps, MDM (Intune, AirWatch, MobileIron, Citrix).
• Familiarity with SIEM tools (Arcsight, Splunk); cloud components (AWS, Linux containers/Docker
• Nice-to-have: Android Studio, adb, junit, Xcode.

🎁 Benefits

• Equal Opportunity employer.
• Remote-friendly in India; compete in a global market with flexible work options.