Freelance IT Support Technician L1 & L2 (m/w/d)

📋 Description

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment

🎯 Requirements

• Good technical knowledge of workplace environment and end-user services: Windows environment
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
• At least 1 years of onsite support and customer care is required

🎁 Benefits

• All our positions are open to both women and men and are, of course, open to people with