Medical Contact Center Representative, Inside Sales

📋 Description

• Provide friendly, accurate, and timely service to Customers via multiple channels (phone, email
• Actively listen to understand needs, demonstrate empathy, and navigate internal processes to
• Build rapport and trust to create a positive, personalized experience.
• Protect privacy and PHI, comply with HIPAA and applicable laws.
• Backup and support other departments and perform related duties as assigned.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years in customer service/healthcare or outbound calling roles; inbound/outbound multi-channel
• 1+ year in a healthcare contact center or outbound environment.
• Excellent verbal and written communication in English; strong empathy and problem-solving skills.
• Ability to navigate complex systems, learn quickly, and work independently or in a team.
• Knowledge of medical terminology, healthcare benefits, and insurance processes; CRM proficiency.

🎁 Benefits

• Work from Home: fully remote company with equipment provided; personal internet required.
• Medical, Dental, Vision plans; 401(k) with employer match; Life and Disability insurance; EAP.
• Paid time off; paid parental leave; learning and development resources.
• Remote-first culture with flexible collaboration and data-driven improvement.