Technical Customer Success Manager, AMER West

📋 Description

• Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding to renewal.
• Build relationships and act as trusted advisor to drive value from Akuity’s platform.
• Lead strategic meetings and Executive Business Reviews with best practices and recommendations.
• Drive implementation and onboarding to accelerate time to value.
• Prepare and nurture customers for advocacy and long-term partnership.
• Define and achieve business/technical goals, KPIs, and success metrics with customers.

🎯 Requirements

• 2+ years in Customer Success, Technical Account Management, or similar role.
• Experience with clients of all sizes and strong communication to engineers and executives.
• Self-starter who can work independently in a remote environment.
• Curiosity, adaptability in a fast-paced setting.
• Willingness to travel as needed.

🎁 Benefits

• Remote-friendly with quarterly travel.
• Opportunity to work with modern GitOps tech and Kubernetes-based platforms.