Manager CSM

📋 Description

• Act as strategic partners to key local, regional and global clients
• Internal and external innovation agent; drive change for faster market response
• Be known market experts on industry/products/channels
• Support internal Sales in lead generation/business development
• Understands POS data with global/key clients and serves as central contact
• Deliver insightful presentations and actionable client recommendations

Internal

• Keep client experience high and service team aligned
• Manage client concerns and drive resolution with internal stakeholders
• Act as internal CSM ambassador and role model
• Fully certified CSM and know NIQ propositions in detail
• Lead special CSM projects (training content, etc.)
• Stay updated on platform knowledge; provide feedback to product/ops

Here is what we are looking for additionally:

• Bachelor’s/Master’s in Business Administration or equivalent
• Strong business understanding in tech & durables retail
• Interest in multiple product categories/markets
• 5 years in consulting/market research/product mgmt of durables
• Strong presentation and client-centric communication
• Proactive, cross-disciplinary collaboration

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)