Director, Customer Insights

📋 Description

• Lead a strategic Customer Insights function with vision, strategy, governance, and operating model.
• Build an insights organization with clear roles, ownership, and capability priorities.
• Advise Sales, Marketing, and leadership by turning questions into actionable insights.
• Oversee analytics, scorecards, dashboards, pricing analytics, and tools for account planning.
• Direct segmentation, targeting, market intelligence, and customer analytics initiatives.
• Lead analytics for annual planning, strategic projects, and growth initiatives.

🎯 Requirements

• Bachelor’s degree; business/marketing/finance preferred.
• 7+ years commercial experience, healthcare a plus.
• 3–5 years of people leadership and change management.
• Proven ability to lead in matrixed orgs with enterprise mindset.
• Strong data-driven decision making and customer needs understanding.
• Experience translating analytics into exec narratives and actions.

🎁 Benefits

• Base salary $150,000–$258,750; bonus and incentives included.
• Annual performance-based cash bonus; long-term incentives.
• Healthcare, life insurance, disability, and legal coverage.
• 401(k) with matching; retirement plan options.
• Paid vacation, sick leave, holidays, personal time.
• Remote work may be available depending on location.