Renewal Account Manager

📋 Description

• Manage and oversee the renewal process for customer contracts, ensuring timely execution.
• Proactively communicate with clients about upcoming contract expirations and renewal options.
• Focus on maintaining and improving customer relationships to ensure satisfaction and loyalty.
• Identify opportunities to offer additional products, features, or services that align with customer
• Collaborate with sales or product teams to tailor upsell/cross-sell proposals.
• Partner with customer success, sales, and product teams to ensure a seamless customer experience.

🎯 Requirements

• 2–5 years of experience in account management, customer success, or a similar role.
• Proven track record of meeting or exceeding renewal or retention goals.
• Strong negotiation and conflict-resolution skills.
• Indepth knowledge of SaaS business.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM tools like Salesforce, HubSpot, or similar platforms.

🎁 Benefits

• Work from Bengaluru office 5 days a week.
• Equity/compensation discussion based on experience.
• Inclusive, diverse workplace culture.
• Opportunities for professional growth and impact within a global team.
• Collaborative environment with cross-functional teams.
• Employee-friendly policies and supportive management.