Customer Support Systems Platform Manager (R5349)

📋 Description

• Own Salesforce Service Cloud and Experience Cloud platform.
• Lead admin for users, roles, profiles, queues, and access controls.
• Configure case types, layouts, fields, rules, and support processes.
• Maintain data quality, sandbox changes, release notes, and user support.
• Troubleshoot issues and guide internal teams.
• Collaborate with support, product, IT, security, and programs.

🎯 Requirements

• 5+ years Salesforce admin/CRM or support platform exp.
• Strong Service Cloud administration experience.
• Experience with case management, queues, routing, escalation rules.
• Experience with Salesforce Flows, reports, dashboards.
• Manage users, permissions, roles, and sharing.
• Translate business needs into scalable Salesforce solutions.

🎁 Benefits

• Competitive pay, bonus, benefits, equity.
• Equal opportunity employer; supports diversity and inclusion.