Technical Support Specialist – Photo Finishing Equipment

📋 Description

• Provide break/fix support for photo finishing equipment nationwide via phone and email
• Troubleshoot mechanical and software issues remotely using remote tools
• Monitor online connectivity and assist with setup and maintenance
• Guide customers through software navigation and procedures via remote sessions
• Escalate unresolved issues to appropriate departments as needed

🎯 Requirements

• Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer)
• Strong mechanical and software troubleshooting knowledge
• Customer-focused with excellent verbal and written communication
• Ability to manage multiple tasks and reduce downtime through proactive outreach
• Familiarity with photo finishing equipment or related tech preferred

🎁 Benefits

• Competitive salary
• Opportunity to work remotely with nationwide support
• Collaborative environment with training and development opportunities