Quality Assurance Manager

📋 Description Lead, support and develop the QA team through change Shape and embed a modern QA framework across Customer Operations Oversee QA activity to deliver consistent customer outcomes Use QA insight, complaints and risk themes to identify improvements Work with stakeholders across operations, risk, compliance, change and technology Identify opportunities to automate, simplify and improve QA processes 🎯 Requirements Proven experience leading a QA function or operational team in a quality-focused environment Experience improving or transforming QA processes, ideally through technology, automation or Strong understanding of QA methodologies, quality frameworks, operational risk and customer outcomes Confidence influencing stakeholders and turning insight into practical action Experience leading teams through change with clarity, empathy and accountability Ability to use data, complaints insight and risk themes to find root causes and improvement 🎁 Benefits Annual bonus plan and share schemes Generous pension contribution Life assurance Healthcare plan for permanent employees 25+ days holiday plus holidays buy/sell option