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Job Description
📋 Description Engage with Buyers and Sellers via chat, email, phone, and social media Resolve disputes and complaints promptly and fairly Collaborate with Sales and Experts to improve customer experience Mediates between customers to find win-win solutions Provide clear, empathetic and professional communication Handle 40 hours per week with flexibility for weekends 🎯 Requirements French and English required; professional speaking and writing skills 1 to 4 years of direct Customer Service or Content Moderation experience Strong analytical and critical thinking abilities Experience with Live Channels is highly valued Ability to switch between multiple channels (phone, email, chat) Comfort working in Lisbon office at least 2 days per week; hybrid setup 🎁 Benefits Annual Gross Base Salary 18.000€ - 23.000€ depending on level and experience Health Insurance from day 1 (including dental) Work From Home Allowance Commuting costs covered between home and office Office in central Lisbon with hybrid work
