Senior IT Technician

📋 Description Senior, hands-on IT role in a cloud-first setup. Cover full employee IT lifecycle and project work beyond helpdesk. Own what could improve IT setup and push for fixes. Provide clear, timely updates as first point of contact. Escalation point (3rd line) and go-to expert for IT Service. 🎯 Requirements 4+ years IT support/helpdesk experience, including escalation roles. Confident supporting macOS and Windows in business. Strong troubleshooting and end-to-end ownership. Clear, patient communicator for non-technical colleagues. Hands-on with cloud-first tech stack (identity, devices, networking). 🎁 Benefits Competitive salary Equity scheme 25 days holiday Sea-front office with massages and snacks Private medical insurance and life assurance Pension scheme and enhanced family leave