Customer Service Representative - Mandarin and English (Interim)

📋 Description

• Handle multi-channel customer queries via chat, email, phone, social media
• Mediates disputes between buyers and sellers to find win-win solutions
• Engage with Buyers and Sellers to resolve complex issues promptly
• Provide delightful service and maintain customer satisfaction
• Position is interim, 7-month contract, starting Sep 2026
• Hybrid work setup with 2 days/week in Lisbon office

🎯 Requirements

• Mandarin and English: professional speaking and writing
• 1 to 4 years of direct Customer Service or related experience
• Strong communication and analytical thinking
• Experience with Live Channels is valued
• Ability to switch quickly between phone and email
• Willing to commute to Lisbon office and work on-site 2 days/week

🎁 Benefits

• Annual Gross Base Salary: €18,000–€23,000 depending on level
• Health Insurance from day 1, including dental
• Work From Home Allowance
• Commuting costs covered Lisbon office
• Office in central Lisbon; hybrid model
• Catavouchers and extra perks on milestones/birthdays