Client Experience Operations Manager

📋 Description

• Administer and optimize Salesforce Service Cloud, including case management, automation, routing
• Own the configuration and ongoing administration of Zoom Contact Center to support voice and
• Design and maintain CX workflows that create frictionless, intuitive experiences for clients and
• Partner with Service and Account Management to align systems with real-world service processes and
• Implement and support AI-driven service capabilities to improve efficiency and client outcomes.
• Ensure accurate capture and reporting of service and interaction data for performance management.

🎯 Requirements

• Hands-on experience administering Salesforce Service Cloud and strong case management knowledge.
• Salesforce Service Cloud Consultant or Administrator Certification (required).
• Hands-on experience administering Zoom Contact Center or similar CCaaS platforms.
• Strong understanding of service data models, SLAs, entitlements, queues, and routing logic.
• Working knowledge of AI applications in service environments, including automation and intelligent
• Experience integrating tools that support client-facing interactions (CRM, contact center

🎁 Benefits

• Competitive Salary
• 100% Company-Paid Premiums for Employee’s Medical Health plus HSA contribution
• Short-term and Long-term Disability
• Life Insurance
• 401k Matching
• Work from Anywhere within the US