Executive Director, Professional Services

📋 Description

• Lead and manage delivery teams for complex Genesys Cloud implementations and CX projects.
• Own end-to-end project success, including profitability and customer success.
• Mentor team members and present solutions to clients; support deal closure and ROI discussions.
• Coordinate with Sales and Partners; participate in RFP responses and client reviews.
• Communicate platform capabilities and business value to executives across business, tech, and
• Manage budgets using Agile and waterfall sizing with FinOps transparency.

🎯 Requirements

• Bachelor’s degree in CS/IT/Engineering preferred.
• 12+ years in Contact Center/UC environments; 7+ years in Genesys project leadership.
• Experience roadmapping and end-to-end project planning with cloud telephony platforms.
• Experience with enterprise Genesys Cloud architecture; ability to present to exec stakeholders.

🎁 Benefits

• Company-wide recognition as a thought leader in CX transformation and omnichannel tech.
• Opportunity to work with partner ecosystems and cross-functional teams.
• Remote-friendly work environment with focus on employee value and growth.