Customer Support Representative

📋 Description

• Deliver high-quality customer support through live chat and email
• Help customers with account verification, deposits, withdrawals, and platform navigation
• Resolve day-to-day customer requests independently and involve relevant teams when needed
• Create a positive customer experience through clear, helpful, and empathetic communication
• Work in a fast-changing iGaming environment and quickly adapt to new processes and information
• Identify customer needs and introduce relevant bonuses or offers when appropriate

🎯 Requirements

• 1+ year of experience in a customer support role, preferably in iGaming or B2C
• Experience supporting customers via live chat, email, or other digital channels
• Upper-Intermediate English or higher, both written and spoken
• Ability to quickly learn new tools, processes, and information
• Experience with account verification, deposits, withdrawals, or similar requests is a plus

🎁 Benefits

• Empathy and a calm approach when dealing with difficult situations
• Clear and friendly communication
• Strong problem-solving skills
• Ability to handle several tasks and tools at the same time
• Attention to detail and accuracy
• Flexibility and adaptability to changes