Digital Consumer Support Representative

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Meet or maintain SLAs and production standards.
• Troubleshoot customer issues and identify appropriate solutions using internal knowledge base.
• Communicate with customers with empathy and build rapport.
• Research and resolve complex issues, escalating when needed.
• Document interactions and maintain accurate records in the case management system.

🎯 Requirements

• 1+ years of customer service experience.
• Bi-lingual in Spanish and English, written and spoken.
• High School diploma or equivalent.
• Basic technical troubleshooting skills.
• Knowledge of iOS and Windows PC environments.
• Experience with Salesforce is a plus.

🎁 Benefits

• Hybrid schedule at our Dominican Republic office
• Private Medical Insurance – Humano
• Gym & Meal subsidies to support work–life balance
• Competitive salary + annual base bonus
• Vacation bonus and Dominican benefits