Customer Success Manager, Mid-Market

📋 Description

• Build meaningful relationships with Mid-Market customers via emails, calls, meetings
• Collaborate with Customer Enablement to ensure smooth onboarding to nurture
• Develop plans aligning with customers' long-term goals
• Create strategies to boost adoption and advocacy
• Partner with Account Management to drive growth and reduce churn
• Track metrics for adoption, retention, growth, and advocacy

🎯 Requirements

• Strong written and verbal communication
• Excellent relationship-building skills with teams and clients
• Analytical mindset; data-informed decisions
• Highly organized with proactive planning
• Results-driven with clear goals and plans
• 1-2 years in Account Management or Customer Success

🎁 Benefits

• Remote-first with global hub regions
• MacBook laptop, home office budget, subsidy for internet/phone
• Health and wellness benefits
• Asynchronous collaboration and remote connectivity
• Townhalls, AMA sessions, quarterly celebrations
• Employee Resource Groups and award-winning culture