Job Description
📋 Description Global IT Support for 2500+ systems (95% Mac and 5% Windows & VDI); end-user support for Assist with general IT support, technical troubleshooting, documentation, AV systems, video New Hire training on company IT platforms, troubleshooting, and configuration assistance. Handle escalations; liaise with Systems & Network Administration teams. Manage hardware asset lifecycle and SaaS asset management (auditing, access retrieval, etc.). Create/maintain knowledge content to promote self-service support and improve processes. 🎯 Requirements 4+ years IT/Desktop Support or System Administration with strong customer service. Extensive Mac OS configuration/troubleshooting experience. Extensive Windows 10+ configuration/troubleshooting experience. Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta. Experience managing AV systems and office event support. Certifications such as CompTIA A+, Security+, Network+ (advantage). 🎁 Benefits Health and wellness benefits; competitive total rewards package. RSU equity programs and global perks. Global, distributed team with virtual hiring and onboarding from anywhere.
