Job Description
📋 Description Take preliminary actions to resolve tickets and/or technical/product issues. Provide quality service to Lotlinx’s internal customers in all assigned tasks. Support internal customers with product training, knowledge and expertise. Provide solutions in a timely fashion for issues that may arise with all Lotlinx products. Log and track support calls/tickets/chats in the designated Lotlinx system(s). Prioritize and escalate jobs as required to ensure customer satisfaction. 🎯 Requirements Technical Trade degree/diploma is beneficial 3+ years experience in an operational/technical support environment Previous software or other technical training Previous operational team experience beneficial Previous product team experience is beneficial Strong communication skills; verbal, spoken and written. 🎁 Benefits Competitive compensation and benefits Flex time off Career development opportunities
