Job Description
📋 Description Own the full customer relationship from onboarding through renewal and expansion. Keep account teams aligned, drive adoption, and surface risks early. Operate in an AI-first environment with ongoing product updates and integrations. Be a trusted advisor and commercial partner to customers. 🎯 Requirements Track record in a CSM or commercial role with direct revenue accountability. Ability to lead cross-functional teams and coordinate without direct authority. Strong customer-facing skills with credibility across organizational levels. Commercial fluency: upsell, business-case development, and contract navigation. Excellent discovery, change management, and multi-threading capabilities. Technical curiosity about integrations and AI capabilities; AI fluency in day-to-day work. 🎁 Benefits Competitive compensation with base salary and commission; equity opportunities. Comprehensive benefits and hybrid/remote-friendly work arrangement. Growth opportunities, ownership of outcomes, and AI-first culture.
