Job Description
📋 Description Support state adherence team leads to ensure compliant pre-care, on-care, and post-care status Assist with data collection for quarterly State Quality Management plan Manage tax accounts from application to closure; liaise between FreedomCare and consumers Handle data input, case review, and communications with providers and third-party agencies Contribute to process improvements related to adherence to internal quality measures Escalate issues and assist with audits and regulatory inquiries 🎯 Requirements Customer service experience and strong empathy skills Able to organize, set priorities and manage time effectively Excellent verbal/written communication and active listening Computer proficiency; strong typing; ability to leverage technology and CRMs Demonstrated problem-solving and proactive issue management HIPAA compliance awareness 🎁 Benefits Medical, dental, and vision insurance Life insurance Disability insurance and 401(k) with company match Continued education and professional development opportunities Career growth opportunities and wellness programs Technology and tools to support care coordination
