Operate Accounts Support Analyst

📋 Description Take end-to-end responsibility for the resolution of key cases, owning customer engagement Responding with empathy to customers, dealing with their needs, and acknowledging their operational Be familiar with your customers’ configuration, business model and key stakeholders in line with Communicating and collaborating with team members, other departments and management to deliver Documenting solutions and producing written guidance on resolution steps and procedures through the Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite 🎯 Requirements Understanding and familiarity with accounting terms and concepts Ability to efficiently plan and prioritise workload to meet deadlines. Expertise or knowledge relating to a specified Keyloop product / module. High level of investigation, analytical, problem solving and trouble shooting skills. Excellent communication skills – both verbal and written. Knowledge and understanding of customer expectations and ability to influence and de-escalate