Customer Success Engineer

📋 Description Front-line technical contact for a portfolio of small-to-mid-size customers with senior CSE support. Assist with troubleshooting platform questions, configuration, integrations, and cloud issues. Help onboarding: environment connections and initial setup to reach first platform value. Prepare technical materials for check-ins, reviews, and renewal conversations. Shadow and co-lead technical workshops and architecture discussions with customers. Document recurring issues and build internal runbooks & knowledge base. 🎯 Requirements 1–3 years in a customer-facing technical role (support/solutions engineer, implementation, etc.). Familiarity with at least one major cloud provider (AWS, Azure, or GCP). Comfort reading logs, APIs, and basic scripts (Python or Bash). Strong written and verbal communication to explain concepts to engineers and non-technical Genuine curiosity about cybersecurity and cloud infrastructure. Ability to manage multiple conversations and prioritize amid ambiguity. 🎁 Benefits Structured ramp-up time with coaching from experienced teammates. Collaborative, respectful culture with accessible leadership. Opportunity to build deep cloud security expertise and contribute to CNAPP space. Growth mindset and support for professional development.